Friday, 29 December 2006

Customer Service



In the lead up to Christmas, My family, like many people made quite a few online purchases. Most of these went smoothly but there was one or two hiccups.



  • Argos - my son purchase a Nintendo Wii (Great fun btw) and like a lot of people was let down on the original delivery date - However Argos were very good, they kept him informed and sent a good wedge of vouchers as compensation

  • Woolworths - I made an order online and was promised an email to confirm when the item would be ready for collection. I picked up the item 2 days later (10th December) received an email 27th December telling me the item was about to be dispatched!! mmmm

  • Amazon - I normally love Amazon - but they let me down with an order and left notifying me until 2 days before Christmas- All I have had from them is a poorly worded templated email - boooooooooooooo - I will think carefully about using Amazon during 2007

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